LiveOps / NOC Engineer – Global Infrastructure

Your tasks

At i3D.net, we provide world-class global coverage with one of the most interconnected networks in the world. Our solutions focus on low latency, zero packet loss, and unmatched scalability, enabling seamless experiences for millions of users worldwide. With dedicated support, bespoke solutions, and cutting-edge technology, we deliver reliable, cost-efficient infrastructure that empowers game developers and businesses to scale effortlessly. Partnering with major names like Nvidia, DuckDuckGo, Discord, and Ubisoft, we are shaping the future of gaming and network technology.

Why your role matters

As a LiveOps/NOC Engineer, you’ll be the first line of defense in keeping our services running smoothly for some of the biggest names in gaming. Whether it’s troubleshooting live incidents, monitoring systems, or tackling full-stack issues, your work ensures players worldwide have seamless gaming experiences.  

This isn’t your typical NOC role—you’ll deal with everything from servers and networks to software and DDoS protection. What you do directly impacts millions of users globally.

What you’ll be doing

Proactive Monitoring & Incident Management: 

• Keep live systems running 24/7, spotting and fixing issues before customers notice. 
• Troubleshoot problems across servers, networks, and software layers. 
• Update customers during incidents and resolve issues quickly. 
• Analyze root causes and escalate to teams or vendors if needed. 
• Provide hands-on support at the SmartDC Rotterdam Datacenter when required. 

Change Management: 

• Manage planned and emergency changes affecting services. 
• Notify customers about maintenance and updates. 

Continuous Improvement: 

• Automate routine tasks to save time and reduce errors. 
• Keep processes and documentation up to date and efficient. 

Location & Shift Structure

This role is based in Rotterdam, with a 24/7 rotating shift schedule. Day shifts offer hybrid working, while weekend and night shifts are on-site at the SmartDC Rotterdam Datacenter (Van Nelle Factory site). Shifts include: 

• Day shift: 7:00 – 15:30 (hybrid) 
• Evening shift: 15:00 – 23:30 
• Night shift: 23:00 – 7:30 

What success looks like in the first year

• You’re independently handling incidents and improving first-call resolution rates. 
• Tickets? Done fast, keeping customers happy and systems running smoothly. 
• You’ve shared ideas that make the team’s workflows more efficient. 
• You’ve picked up new tools and skills, leveling up your expertise.

Your profile

• Strong Troubleshooter: You know Linux and Windows servers, logs, hardware alerts, and devices like routers and switches.
• Networking Knowledge: You understand how networks work, including the OSI model (which defines how data moves in seven layers, from physical to application) or the simpler DOD model (with four layers: network access, internet, transport, and application). You can also explain (and ideally troubleshoot) APIs.
• Customer Focused: You’re great at solving issues while keeping customers informed and happy.
• Monitoring-savvy: You’re familiar with tools like JIRA, Grafana, or Nagios, and understand the importance of monitoring and alerting.
• System Sherlock: You thrive on solving tricky technical issues and finding root causes.
• Shift Ready: You’re fine working 24/7 shifts, including nights and weekends—and getting paid extra for it, obviously! 
• Location & Work Permit: You have a valid EU work permit and live close to Rotterdam for easy access to the data center.

Why join us?

• Sustainable Growth: Be part of a company with 20+ years of steady growth and a global focus. 
• Meaningful Work: Contribute to impactful projects for industry leaders like Ubisoft and Discord. 
• Competitive Perks: Enjoy great pay, 24/7 shift bonuses, an annual bonus, 25 vacation days (excluding national holidays),travel allowance, and a premium-free pension. 
• Skill Development: Level up with career guidance and education reimbursement. 
• Gaming Perks: Get lifetime access to Ubisoft’s game library and two free games every year. 
• Stay Active: Use our in-house gym in Rotterdam or unwind in the game and music rooms.