Data Center Operations Technician – Montreal

Your tasks

PLEASE NOTE: The Job Description is also available in French!

At i3D.net, we provide world-class global coverage with one of the most interconnected networks in the world. Our solutions focus on low latency, zero packet loss, and unmatched scalability, enabling seamless experiences for millions of users worldwide. With dedicated support, bespoke solutions and cutting-edge technology, we deliver reliable, cost-efficient infrastructure that empowers game developers and businesses to scale effortlessly. Partnering with major names like Nvidia, DuckDuckGo, Discord, and Ubisoft, we are shaping the future of gaming and network technology.

Why your role matters

As a Data Center Operations Technician in the Hardware and Bare Metal team at i3D.net, you’ll be the hands-on expert ensuring the smooth operation of our global datacenter hardware. From installing and troubleshooting to maintaining and upgrading (move-add-change-delete), your work directly impacts the performance and reliability of the infrastructure powering some of the world’s largest gaming companies.  Key Responsibilities 

• Hardware Setup & Maintenance:
  • Install, configure, and troubleshoot datacenter hardware, including servers and network gear.
  • Handle tasks like swapping servers, managing cables, and keeping racks organized.
  • Set up RAID configurations, work with BMC ports, and image servers.
• Collaboration & Coordination:
  • Work with internal teams and vendors to handle deployments, maintenance, and new site setups.
  • Keep documentation and the knowledge base up to date with everything you learn.
• Optimizing & Innovating:
  • Improve rack designs, cooling systems, and power management.
  • Suggest smarter ways to work, making operations faster and more efficient.

What success looks like in the first year

• You’ve got it covered: Confidently manage installations, troubleshooting, and maintenance.
• Team Player: Your contributions make things easier for everyone, and your ideas help the team improve.
• In the loop: You understand how our datacenter operations work and how everything fits together.

Your profile

• Problem Solver: You’ve got solid experience troubleshooting hardware and resolving issues in datacenter environments.
• Technical Know-How: You’re familiar with RAID setups, BMC ports, imaging servers, and swapping or configuring hardware.
• Networking Skills: You know your way around network setups, cable management, connectors, and configuring SFPs.
• Physical Capability: You’re comfortable lifting 45kg and live within 50km of our Montreal Datacenter for on-call shifts.
• Organized: You’re familiar with ITIL or Agile principles and keep clean, detailed documentation.
• Bi-lingual: You have solid French skills for written and spoken communication when needed. Fluency in English is a must.
• On-Call: You’re comfortable with a rotating on-call schedule, where you’ll be on call for one week every 5 weeks, with extra pay for your time. On-call responsibilities begin after 6 months.
• Bonus Skills: You understand server urbanization and can determine where servers should go based on power and capacity.

Why join us?

• Sustainable & Global gaming customers: Join a company with over 20 years of success, working with gaming leaders like Ubisoft and Discord.
• Comprehensive Benefits: Enjoy competitive pay, healthcare, dental, physio, and access to fully paid wellness services through Dialogue.
• Work-Life Balance: Benefit from 6 weeks of vacation and flexible shifts to suit your lifestyle, with options for 7am-3pm or 10am-7pm work hours.
• Skill Development: Advance your career with clear growth paths, hands-on learning, and meaningful projects.
• Free Games: Enjoy lifetime access to Ubisoft’s game library