Game Operations Engineer
Game Operations Engineer
With shoulders the size of footballs Chauncey is an impressive guy. These shoulders he does not only use in the gym. As a Game Operations Engineer, he carries the heavy load of being the primary point of contact for our customers. Chauncey lives in Rotterdam together with his girlfriend and started working for i3D.net in October 2018.
Can you tell me something about your education and first work experience?
CB: After high school I studied Marketing & Communication in Zoetermeer. After finishing school, I started working for a real estate agency, first as inside sales but soon I got the opportunity to switch to outside sales. I visited events and showed houses to potential buyers. I really liked to talk to clients, help them and ultimately close a deal. With that in mind I made a switch to recruitment to combine sales with helping people in order to start a new career.
From real estate and recruitment to the gaming industry, how did that happen?
CB: That’s a funny story… As recruiter I wrote job descriptions, one day I had to write one for a Game Operations Engineer at i3D.net. Being a gamer myself I immediately got excited about the job while reading the description. So I took the bold decision to send my motivation and résumé to i3D.net. Two job interviews later I got the job!
What does being a Game Operations Engineer entail?
CB: I work together with a team and we are the primary point of contact for our clients. We monitor servers, set up servers and webhosting. We actually take care of every question that comes in through our ticket system, telephone or live chat. Most questions we can answer directly. If we can’t we direct the questions to a specialized team within i3D.net and follow up with them.
What do you like most about your job?
CB: Well that question has multiple answers. First of all, I really enjoy working with my team, there is a great team spirit and we help each other where we can. Second, I like the diversity in my work, I talk to a lot of different clients from gaming clients to enterprise clients like the Erasmus University. Of course some of those clients have difficult questions but helping them really gives me a great feeling at the end of the day.
Do you like working in the gaming industry?
CB: Absolutely! I feel that it is an industry which is still growing and developing. That same feeling I get when thinking about i3D.net as a company. The company was started by one young entrepreneur and we now have over 60 people working in offices in the Netherlands and the US! On a personal level I am an ambitious person, so I feel right at home in the industry and the company.
Last question. Those shoulders, is that what you get being a Game Operations Engineer?
CB: Unfortunately, that takes a different kind of hard work haha. I have been bodybuilding now for 6 years from which 3 years on a national level. I work out almost every day before or after work, so to have a gym at the office is just great!