i3D.net Terms & Conditions
Please note that the Dutch version of the Terms & Conditions is binding. The English Terms & Conditions are a free translation of the Dutch "Algemene Voorwaarden".
Article 1 Definitions
In the present General Terms, the following definitions are applicable in singular as well as in plural.
1.1 General Terms:
the present general terms, regardless of the form in which they are presented (on paper or
electronically, e.g. through the i3D.net website).
company and place of business established in Rotterdam.
1.3 Instructing Party:
party to whom i3D.net's offer has been directed, with whom i3D.net has reached an agreement
or for whom the legal act takes place, on grounds of which Products or Services are delivered to this party.
all moving things which are the object of any offer, agreement or other legal act in the frame of the
relationship between i3D.net and the Instructing Party.
all work and other activities which are the object of any offer, agreement or other legal act in the
frame of the relationship between i3D.net and the Instructing Party.
any reciprocal acceptation, confirmed in writing or through e-mail, with respect to i3D.net's Services.
Orders placed electronically are explicitly included herein.
Article 2 Applicability of the General Terms
2.1 The General Terms are applicable to and are part of all offers, agreements and other legal acts, regardless of the
way in which they have been made (orally, in writing, electronically or in any other form), in the frame of delivery by
i3D.net of Products and/or Services to or for the Instructing Party.
2.2 The General Terms are also applicable to Products and/or Services i3D.net obtained from a third party and delivered
(be it with or without having treated them before delivery) to the Instructing Party as well as to Products and/or
Services delivered to the Instructing Party for i3D.net by a third party, as a result of the execution of an offer,
agreement or any other legal act.
2.3 Derogations of the General Terms are only valid providing both i3D.net and the Instructing Party have explicitly
agreed to them in writing.
2.4 i3D.net explicitly rejects the applicability of possible general terms (of purchase) belonging to the Instructing Party.
2.5 In the event that a condition should become or should be declared void, the remaining conditions of the General
Terms shall remain in full effect. i3D.net and the Instructing Party will agree mutually to a new condition in order to
replace the void/annulled condition, thereby trying to approximate the intentions of the void/annulled condition as
much as possible.
Article 3 Offer and agreement
3.1 All offers made by i3D.net are made without purchase obligation, unless explicitly specified in writing.
3.2 Offers made by i3D.net are valid for the term indicated on the offer. In case no term has been indicated, the offer
will be valid for two (2) weeks after the date of emission of the offer.
3.3 Agreements come into effect through the acceptance by i3D.net of the order given in writing by the Instructing Party
or at the moment of execution of an order by i3D.net.
3.4 Agreements are always closed for a duration of thirty-six (36) months, unless otherwise agreed. Premature
termination is out of the question.
3.5 At the end of their established term, agreements are always prolonged with consecutive terms of twelve (12)
months, unless otherwise agreed. Services ordered through the automated ordering process are automatically renewed
with the same period as the initial ordering period, unless a cancellation has been received in time (article 13.4).
3.6 In the frame of any remote purchase in the sense of articles 7:46a to 7:46j of the Civil Code, the Instructing
Party – providing it is a physical person and doesn't operate in a professional frame or on account of a company –
has the right to revoke the purchase within seven (7) days after placement of the order of (the) Service(s) without
In the event that the Instructing Party should want to exert its revocation right, it should notify i3D.net in
writing of this decision. In that case, the Instructing Party may have to return to i3D.net any equipment delivered to it in
the frame of the agreement as soon as possible and at its own risk and expense (postal parcel). In the event that the
returned equipment should have suffered any damage ascribed to the Instructing Party, the Instructing Party empowers
i3D.net beforehand to claim compensation of the damage suffered by i3D.net through the direct debit authorization the
Instructing Party has provided.
Article 4 Prices, rates and surcharges
4.1 All prices and rates mentioned by i3D.net are in euros, unless explicitly specified otherwise in writing.
4.2 All prices and rates mentioned by i3D.net are given VAT excluded and without taking into account any other taxes
imposed by the government. Similarly, transportation and delivery costs or travel expenses have not been taken into
account, unless explicitly specified otherwise in writing.
4.3 At all times, i3D.net has the right to modify its prices and rates. Unless explicitly agreed in writing that prices and
rates are valid for a given period, the announced price changes for delivery of Products and/or Services will come into
effect two (2) months after their announcement.
4.4 If the Instructing Party doesn't agree with a price and/or rate change announced by i3D.net, the Instructing Party
has the right to terminate the agreement with i3D.net in writing, within fourteen (14) days following the announced
change and by the time the announced change will come into effect.
4.5 In the event of a derogation of the original agreement between i3D.net and the Instructing Party, authorized by the
Instructing Party, the ensuing surcharge will be calculated by means of the prices and/or rates in vigour at the time
of execution of the additional service and presented to the Instructing Party.
4.6 Indexation: i3D.net reserves the right to increase rates yearly with a given percentage, without advance notice.
This percentage equals five (5) per cent at most, augmented by a percentage equalling the increase of the cost-of-living
index, as established by the CBS, during the year preceding the increase in rates. It should be mentioned explicitly that
increases of rates on grounds of the indexation applied by i3D.net do not constitute a valid motive for premature
termination of the agreement. The indexation is an integral part of the agreed price.
Article 5 Payment
5.1 The Instructing Party must pay invoices issued by i3D.net within the term mentioned on the invoice in question. In
the event that no deadline for payment is mentioned on an invoice, a term of thirty (30) days will be applicable.
5.2 All payments by the Instructing Party to i3D.net are deduced from the old unpaid invoices addressed to the
Instructing Party, regardless of any other indication given by the Instructing Party.
5.3 Any request for suspension, clearance or deduction submitted by the Instructing Party will be rejected.
5.4 At all times, i3D.net has the right to request (partial) payment in advance for the delivery of Products a
Services, for instance through an authorisation of direct debit given to i3D.net. i3D.net also has the right to suspend
delivery until the advance payment has been received. Furthermore, i3D.net has the right to request security of
payment in the form preferred and indicated by i3D.net (e.g. banker's guarantee). In that case, i3D.net will not deliver
the Products and/or Services until the desired security has been provided.
5.5 If the Instructing Party fails to pay any invoice issued by i3D.net within the deadline for payment, the Instructing
Party will automatically be considered in breach of the agreement, without advance notice. In that event, i3D.net has
the right to claim interests by right, in accordance with article 6:119 of the Civil Code, or compensation of loss caused
by delay in accordance with article 6:119a of the Civil Code, at a per month rate or for part of the month and to be
calculated in accordance with the amount of the unpaid invoice.
5.6 If, after the notice of default, the Instructing Party remains indebted of the owed sum augmented by the interest
by right as provided for by article 6:119 of the Civil Code or the surcharge for loss caused by delay as provided for by
article 6:119a of the Civil Code, i3D.net has the right to pass on the claim. On top of the main sum with the additional
late payment interest by law (as provided for by article 6:119 of the Civil Code) or the surcharge for loss caused by
delay (as provided for by article 6:119a of the Civil Code), the Instructing Party will then also be liable to cover all
extra-judicial and possible judicial costs, explicitly in addition to the possible costs established by right. These costs
will amount to at least 15% of the main sum.
5.7 In the event of late payment, i3D.net reserves the right to immediately suspend services. The party concerned
accepts liability for the following surcharge per invoice in respect to i3D.net (in order to cover administration costs) in
the event that the invoice should be passed on to a debt collection agency: €90.00 augmented by €10.00 per exhortation
and €35.00 per cost for charge from a debt collection agency; for an exhortation sent by registered mail, €25.00 will be
charged. These in-house administration costs and the invoice total will be augmented by the collection costs and all
judicial and extra-judicial costs entailed by the collection procedure. After payment of all outstanding sums,
reconnection can be performed at a one-time charge of €250.00.
5.8 i3D.net reserves the right to dissolve the agreement and consider it dissolved by right if the party concerned doesn't
timely pay the amounts due in accordance with this agreement.
5.9 In the event of late payment, the party concerned accepts liability for all judicial and extra-judicial costs and
interests by right incurred by any third party involved by i3D.net or the debt collection agency.
5.10 In the event the Instructing Party performs a charge back on any payment without filing a reclamation or objection
with i3D.net first, the Instructing Party will be invoiced at €25.00 per charge back to cover administrative fees.
Article 6 Delivery, risks and retention of title
6.1 The terms of delivery announced by i3D.net for Products and/or Services are presented only for information
purposes, thus are never to be considered a deadline, unless explicitly agreed otherwise in writing.
6.2 The risk of loss or damage to the Products in the frame of the agreement between i3D.net and the Instructing Party
is transferred to the Instructing Party from the moment the Products in question become the actual possession of the
Instructing Party or any proxy acting on its behalf.
6.3 It is compulsory that the Instructing Party should check all delivered Products for possible defects or flaws
immediately following delivery.
6.4 The title to all goods delivered to the Instructing Party shall remain vested in i3D.net, until full payment of all due
sums by the Instructing Party for Products and/or Services delivered by i3D.net and all due interests and surcharges, as
provided for by articles 5.5 and 5.6. Inasmuch as it was agreed explicitly in writing that certain rights will be granted
or transferred, the rights will always be transferred or granted providing the charges pertaining thereto have been
fully and timely paid.
Article 7 Reclamations
7.1 Any contestation from the Instructing Party regarding a i3D.net invoice or an amount recovered by i3D.net through
direct debit should be notified in writing to i3D.net within fourteen (14) days following the invoice date or the date on
which the direct debit was performed; past this deadline, the invoiced or debited sum shall be considered approved by
the Instructing Party.
7.2 Should the Instructing Party consider that a Product or Service delivered by i3D.net does not meet the criteria
agreed on between both parties, then the Instructing Party should immediately notify i3D.net within fourteen (14) days
following delivery or following the moment starting from which the Instructing Party could have reasonably noticed the
shortcoming indicated by it.
Article 8 Intellectual property
8.1 All rights on intellectual property pertaining to the Products and/or Services as well as to designs, programs,
documentation and any other material developed and/or used for the preparation or implementation of the agreement
between i3D.net and the Instructing Party - or the rights deriving thereof - are solely vested in i3D.net or its
suppliers. The delivery of Products and/or Services doesn't entail any transfer of rights of intellectual property.
8.2 The Instructing Party is always granted a mere non-exclusive and non-transferable right to use the Products and
results of the Services for the agreed purposes. The Instructing Party will, during such use, strictly adhere to conditions
specified in the General Terms or otherwise imposed on the Instructing Party.
8.3 Products and results of the Services will never, in any way, be disclosed to the public, multiplied or held at a third
party's disposal by the Instructing Party without prior authorisation in writing from i3D.net.
8.4 The Instructing Party will never remove or modify notices placed by i3D.net or its suppliers and pertaining to
authors' rights, brands, trade marks or other rights of intellectual property.
8.5 i3D.net guarantees that it holds the right to transfer the rights mentioned in article 8.2 to the Instructing Party;
i3D.net will also keep the Instructing Party indemnified from possible claims from third parties in the frame of this
article. This condition will not be valid in case and insofar as the Products and/or results of the Services have been
altered and/or have been delivered in connection with goods delivered by a third party, unless - in the last case - the
Instructing Party can prove that the rights of the third party only pertain to the Products and/or results of Services
delivered by i3D.net.
Article 9 Supply of information by the Instructing Party
9.1 The Instructing Party will always timely supply complete information as requested by i3D.net, as well as any other
type of information required for the delivery of Products and/or Services.
9.2 The Instructing Party guarantees that the information mentioned in article 9.1 is accurate and complete and that
it is entitled to provide the information to i3D.net in the frame of delivery of Products and/or Services. The Instructing
Party will indemnify i3D.net from all possible claims from third parties in this frame.
9.3 In the event that part of the information supplied by the Instructing Party to i3D.net could be considered personal
information, the Instructing Party guarantees that the information complied with the privacy laws in vigour at the
time the information was supplied and that its use and treatment by i3D.net is authorized. The Instructing Party
indemnifies i3D.net from all possible claims from third parties in this frame.
Article 10 Confidentiality
10.1 The parties will not disclose any confidential information concerning the company of the other party, obtained in
the frame of the agreement. Parties will also impose this restriction on their employees and on third parties employed
for the implementation of the agreement between both parties.
10.2 Information will by all means be considered confidential if any one of the parties indicates it as such.
Article 11 Liability of i3D.net
11.1 The legal liability of i3D.net for imputable faults in the frame of the implementation of the agreement is restricted
to the compensation of direct damage suffered by the Instructing Party up to a maximum amount equalling the
compensation established in the agreement in question. If the agreement has a term exceeding one year, the
established compensation will equal the sum total of compensations established for the ongoing year at the time the
fault occurs. In no case will the total compensation for direct damage exceed €250.00 and - if the damage is of
physical or material nature - €250.00 per event, whereby a series of events will be considered one event.
11.2 With direct damage is exclusively meant: costs the Instructing Party had to reasonably incur in order to repair
or discontinue the shortcomings of i3D.net so that i3D.net's performance would again be in accordance with the
agreement, as well as reasonable costs incurred to prevent or restrict such damage and reasonable costs incurred to
establish the cause and the importance of the damage. If i3D.net and the Instructing Party have agreed on a binding
term of delivery, the costs will be taken into account, which the Instructing Party had to reasonably incur to take
emergency dispositions on account of i3D.net's failure to deliver within the binding term of delivery, less possible
savings, also in the case of direct damage.
11.3 Each liability of i3D.net for indirect damage, including but not limited to consequential loss, loss of profits and loss
of revenue is excluded.
Article 12 Force Majeure
12.1 There will be no imputable faults ascribed to i3D.net in case of Force Majeure.
12.2 If the circumstances of Force Majeure have lasted for longer than sixty (60) consecutive days, the Instructing
Party will have the right to dissolve the agreement in writing and out of court. No damage compensation whatsoever
will be imputable to i3D.net for damages suffered by the Instructing Party on account of the dissolution of the
agreement. i3D.net has the right to claim payment from the Instructing Party for all Products and/or Services delivered
to the Instructing Party up to the moment of dissolution of the agreement.
Article 13 Termination
13.1 Each party has the right to dissolve the agreement out of court in the event that the other party should fail to
fulfil its obligations in the frame of the agreement and should remain incapable of remedying the breach within a
reasonable timeframe after having received due notice in writing. Dissolution does not discharge the Instructing Party
of any obligation of payment for Products and/or Services already delivered by i3D.net, unless i3D.net is to be
considered in breach with respect to a certain Product or Service.
13.2 i3D.net has the right to dissolve the agreement immediately without advance notice and without being considered
liable for any kind of damage compensation to the Instructing Party if suspension of payment has been granted to the
Instructing Party, if a declared state of bankruptcy has been requested for the Instructing Party, if (part of) the
possessions of the Instructing Party have been seized, if the company of the Instructing Party finds itself in a state of
liquidation or goes out of business, if the Instructing Party commits acts in violation of the (inter)national laws and
regulations or if the Instructing Party has supplied false information to i3D.net.
13.3 Immediately after the dissolution of the agreement (whichever the reason of dissolution), the Instructing Party
will stop using Products and/or results of Services provided to it and will return all programs, documentation and
other material provided to it in the frame of the agreement.
13.4 Early termination of the agreement must be notified in writing, observing a period of notice of two (2) months at
the end of the agreed on period, unless otherwise agreed. The termination may be notified through (E)-mail, fax, or
trough i3D.net's online ticket system on the understanding that the period of notice will begin on the day that i3D.net
receives the notice of termination. Game servers and voice servers have a minimum renting period of one (1) month and
period of notice of one (1) month. Dedicated servers ordered through the automatic ordering process have a minimum
renting period of one (1) month and a period of notice of one (1) month. A custom order/invoice has a minimum
agreement of twelve (12) months and a period of notice of three (3) months. The notice of termination should mention
the personal information and the customer number (if any). The notice should also bear the signature of the Instructing
Article 14 Personnel
14.1 In the event that i3D.net personnel should perform its duties in the frame of the delivery of Products and/or
Services on the premises of the Instructing Party, the Instructing Party will offer all the support necessary for the
accomplishment of these duties.
14.2 Throughout the duration of the agreement between Instructing Party and i3D.net and for one year following
termination thereof, the Instructing Party shall not hire or employ in any other way, be it directly or indirectly, personnel
of i3D.net without prior written authorisation of i3D.net. With personnel of i3D.net is meant: all persons which i3D.net or
one of its associated enterprises has hired or which have stopped working for i3D.net or one of its associated enterprises
less than 6 (six) months ago.
Article 15 Disputes
15.1 Offers, agreements and other legal acts in the frame of delivery of Products and/or Services by i3D.net are
governed by Dutch law.
15.2 Disputes between i3D.net and the Instructing Party, resulting from or pertaining to offers, agreements and other
legal acts in the frame of delivery of Products and/or Services by i3D.net will be exclusively presented to the competent
judge in the district of Rotterdam.
Article 16 Disablement of services
16.1 i3D.net has the right to temporarily disable delivered Services for maintenance purposes.
16.2 i3D.net has the right to (temporarily) disable delivered Services or limit their use if the Instructing Party should fail
to fulfil one of its obligations toward i3D.net or displays conduct that is in breach with the present General Terms.
i3D.net will notify the Instructing Party thereof, unless this cannot be reasonably expected from i3D.net. The imposed
restriction or disablement doesn't affect the other obligations of the Instructing Party and thus has no suspending effect.
16.3 The Instructing Party will be reconnected upon the fulfilment of all its obligations within a deadline imposed by
i3D.net and upon payment of the thereto established reconnection fee (€25.00 VAT excluded).